Question 1

How do I connect to my coach?

Accepted Answer

Ask your coach for an invite: a link, a code or a QR. Open it in Smuga and you're with them right away. If you don't have the app yet, the link offers to install it first.

Question 2

How do I book, reschedule or cancel a session?

Accepted Answer

Open your coach in the app and pick a free slot. You can reschedule or cancel from the booking itself — no calls or messages needed.

Question 3

How do I pay my coach?

Accepted Answer

Directly, as you agree: cash or card. Your coach marks the payment in Smuga, and a package counts down with each booking. Smuga takes no commission on sessions right now.

Question 4

What does my coach see?

Accepted Answer

Your coach sees your bookings and workouts. Weight, measurements, questionnaire and nutrition only if you allow it. You can change that at any time in the app.

Question 5

How does syncing with Apple Health and Health Connect work?

Accepted Answer

Turn it on in the app and Smuga brings in workouts from Apple Health or Health Connect. Your coach sees them only if you allow it.

Question 6

How do I leave a review?

Accepted Answer

Only a coach's own clients can review them. Open the coach's profile in the app and say how working together goes.

Question 7

How do I find a personal trainer?

Accepted Answer

In the Smuga catalog, pick a city and a focus. Every coach in the catalog has an intro video, a verified identity and a profile we reviewed by hand. You book in the app.

Question 8

How does Smuga check coaches?

Accepted Answer

Every coach records an intro video and passes an identity check, and we review the profile by hand before it goes live. Only the moderation team sees the check's video and photo.

Question 9

How much does Smuga cost for a client?

Accepted Answer

Smuga is free for clients. You pay your coach directly, at their prices.

Question 10

Why an intro video and an identity check?

Accepted Answer

So clients see who they're booking and trust you before the first session. Only the moderation team sees the check's video and photo.

Question 11

How long does moderation take?

Accepted Answer

We review every profile by hand and will let you know as soon as it's published or if something needs fixing.

Question 12

How do I invite clients?

Accepted Answer

In Clients, tap Invite client: send a link or show a live QR. If the client signs up with the email from the invite, it finds them on its own.

Question 13

How do I set prices and packages?

Accepted Answer

In your profile, under services and prices: a price for each session format, and packages with a number of sessions and a validity period.

Question 14

How do I confirm a payment?

Accepted Answer

After the session, open Unpaid on the home screen or the booking itself and confirm the payment. Packages count down on their own.

Question 15

What does PRO give me?

Accepted Answer

More AI helpers: more client summaries and more help with your profile. Right now PRO is free for every coach.

Question 16

How much does Smuga cost for a coach?

Accepted Answer

There are Free and PRO plans. While the test launch runs, PRO is free for every coach, and we'll tell you the price in advance. Smuga takes no commission on sessions right now.

Question 17

How do I move my clients and programs to Smuga?

Accepted Answer

Email us at support@smugaspace.com and we'll help move your clients and programs from spreadsheets or notes. Then invite clients with a link or QR, and each sees their program in their own app.

Question 18

Is Smuga a CRM for coaches?

Accepted Answer

Yes, a coach CRM in an app: client records with measurements, photos and check-ins, a schedule with online booking, training programs, packages and payments. And each client has their own app to book, follow the program and see their progress. So it's more than a contact list.

Question 19

How do I change the language?

Accepted Answer

In the app's settings, or with the UA / EN switch on the site. Notifications and emails come in the language you choose.

Question 20

How do I delete my account, and what happens to my data?

Accepted Answer

In settings, choose Delete account. For a while you can restore it by signing in again; after that the data is deleted.

Question 21

Is there a web version?

Accepted Answer

For coaches, yes: at smuga.app a coach builds programs and runs their hours, packages and profile. Clients use the app; on the website they can change their account settings. Booking and chat are in the app.

Question 22

How do I contact support?

Accepted Answer

Email support@smugaspace.com — we reply on working days.

Question 23

How does Smuga protect my data?

Accepted Answer

A coach sees your health data only once you allow it — per coach, with progress photos behind a separate switch. Documents, photos and chat attachments open only through links that expire quickly. Withdraw consent and the data is deleted after 30 days, and you can delete your account in settings. Passwords are checked against known leaks.

Frequently asked questions